Returns

Frequently Asked Questions

I have purchased the wrong book. Can I return it to you and will I get my money back?

We offer a 21-day money-back guarantee, provided that the books are returned to us unused and in pristine condition. Books must be returned at the customer’s expense. Please e-mail sales@aepublications.co.uk before sending back any books. We will refund returned books upon their receipt.

I want to return part of a bundle. Can I return it to you and will I get my money back?

You may return any items within 21 days, provided that the books are returned to us unused and in pristine condition. Books must be returned at the customer’s expense. Please e-mail sales@aepublications.co.uk before sending back any books. We will refund returned books upon their receipt. Please note that when processing this type of refund, the bundle discount will no longer apply to the books that have been kept and these will be charged at full price.

I want to return some of the books from my order. Can I swap them for different titles?

You may return any items within 21 days, provided that the books are returned to us unused and in pristine condition. Books must be returned at the customer’s expense. Please e-mail sales@aepublications.co.uk before sending back any books. We will refund returned books upon their receipt. We are unable to swap returned books. You will need to place a separate order for the books that you require.